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Hi, and thank you for asking your question.
Just to clarify, do you need to retrieve your***@******.*** or your *****@******.*** account?
May I connect with you remotely to troubleshoot the issue now?
Please reply back to me below; thank you.
If you would prefer for us to troubleshoot the email issue on this page instead, no issues - please ignore the remote offer on your screen and reply back to me below. Thank you.