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GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1308
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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I just received an email saying I an in violation exceeding

Customer Question

I just received an email saying I an in violation exceeding some limit that I know nothing about and will receive a 2400 dollar fine ,what is going on? please reply tks. garry smith ,*****@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  GeekGal replied 1 year ago.

Hi Garry, My name is***** know that this must be very upsetting, an I will do my best to help you resolve this. It is very possible that this a SCAM email. While it may appear to be from AOL, it may actually be from someone else entirely.

Here's how we can tell who it is really from :

• Log in to your AOL account.
• Open the message you want to view headers for.
• In the Action menu, select View Message Source.

You should see something like this:

MIME-Version: 1.0
Received: by with HTTP; Tue, 12 Apr 2011 13:47:56 -0700 (PDT)
Date: Tue, 12 Apr 2011 15:47:56 -0500
X-webmail-Sender-Auth: FqZkpw1fGE6dtbSQwTfXYdKPim8
Message-ID: <***@******.***>
Subject: Test
From: Susan
To: Jane
Content-Type: multipart/alternative; boundary=000e0cd2e042896a6e04a0bece9b
Content-Type: text/plain; charset=ISO-8859-1
Received: by with SMTP id x4cs47732wfg;
Wed, 6 Apr 2011 12:56:15 -0700 (PDT)
Received: by with SMTP id az2mr36649vdc.143.1302119774760;
Wed, 06 Apr 2011 12:56:14 -0700 (PDT)
Received: from (
[]) by with ESMTP id b10si1078199vdw.100.2011.; Wed, 06 Apr 2011 12:56:14 -0700 (PDT)
Received-SPF: pass ( domain of [email protected] designates as permitted sender) client-ip=;
Authentication-Results:; spf=pass ( domain of [email protected].com designates as permitted sender) [email protected]; dkim=pass [email protected]
DKIM-Signature: v=1; a=rsa-sha1;; s=dkim_s1024; c=relaxed/simple; q=dns/txt; i=@; t=1302119772; h=Sender:Subject:Date:From:List-Unsubscribe:To:Content-type;
Received: (webmail 26125 invoked by uid 0); 6 Apr 2011 19:56:12 -0000
Message-ID: <[email protected]>
Content-type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 8bit
To: “Jane”
From: “Susan”
X-Mailer: AWeber 4.0
X-Subscription: Subscribed on 03/30/2009, via email, by, from***@******.***
X-Verification: Verified by
X_Id: 304836:04-06-2011-15-22-46***@******.***/304836
Date: Wed, 6 Apr 2011 15:56:12 -0400
List-Unsubscribe: ,

Expert:  GeekGal replied 1 year ago.

Please give that a try and browse the information to find the true sender. If you'd like, I can do this for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here.

If it turns out that the email really is from AOL, then we will need to check your computer for viruses and malware that may be sending out massive amount of SPAM. I'll be standing by to hear from you.

Expert:  GeekGal replied 1 year ago.

If this turn out to be SPAM, please don't respond to them. By doing so, you confirm that your email account is active, and you'll likely be flooded with more spam.

I hope that I have provided the information that you were seeking. If so, please kindly take a moment to rate my service. As an independent contractor for just answer, I do not receive credit for my answer and I am not compensated in any way without a rating of at least 3 stars. You can provide a rating by clicking on the stars and then clicking on submit. Please remember, don't rate until you are satisfied. If you need more help, please let me know so I can continue to work with you or allow me to "opt-out" so that other experts can assist you. Your complete satisfaction is my goal! Thank you!

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