Ive sent the offer for remote support at a reduced price.. Its not mandatory we connect that way though. We can still continue using just written support if youd prefer. However, that scanner has a much better chance of an easy install with windows 7 and vista.. Its a bit old for windows 10.
Before you try installing the scanner, launch windows update on windows 10 and make sure its up to date..
Then, download this file.
Note it shows the model as a plus tek m12.. this will work for the neat scanner you mentioned.. But it only goes up to windows 8 64 bit, so your install may not go smoothly.
Once you have downloaded and installed the scanner driver.. You can then connect the scanner and try iit with neatdesk 5.. It may not work. But, the scanner itself will function with other scanner software. Such as paper port http://amzn.to/290p4jt
Just keep in mind, this isnt a standard install.. Neat no longer supports the scanner, so were using a known working driver ( for windoiws 8 ) that works with that exact model of scanner.
And were using an alternative program to neat ( because neats software will probably check and say the scanner isnt compatible)
If you get stuck or run into any issues, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.
Senior Technician and Network Switching Systems Operator / Maintainer.