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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Every time I try to print, I use a wireless Envy 7640 all in

Customer Question

Every time I try to print, I use a wireless Envy 7640 all in on, I get a message that says user intervention needed. Why do I get this message? I use to not have any problems printing by pressing control P and then enter.
JA: How long has this been going on?
Customer: It just started a couple of weeks ago
JA: What troubleshooting have you tried?
Customer: rebooting the computer and then the printer will print
JA: You'd be surprised how many people have questions about rebooting. Fortunately, the wizards we work with know tech inside and out, and it would be my pleasure to connect you with one right away.
Customer: I can print using MS word but not from a web site without rebooting
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thanki you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me which internet browser you ar e using please? eg: Internet Explorer, Google Chrome?

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