How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I cannot update my flash player without a password. The

Customer Question

I cannot update my flash player without a password. The Computer has a user ID of Virginia Gager and requests a password. We never had one and they are usually carefully written down.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you do the following please

click on the Apple logo at the top left and then navigate down to “System Preferences”
Click on the “Accounts” icon in System Preferences
Click on the Lock icon in the lower left corner of the “Accounts” preference window and enter the newly created user credentials, this enables you to change other user accounts and reset other users passwords
On the left side user panel, select the user account containing the forgotten password
With the user of the forgotten password ***** selected, click on the “Reset Password” button
Enter a new password ***** that user, be sure to include a meaningful hint so you don’t forget it again!
Close System Preferences and reboot the Mac

Then use this new password ***** trying to install Flash

Let me know the results please