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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36866
Experience:  Over 20 years of consulting to the IT industry
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I changed the password on my computer and now cannot

Customer Question

I changed the password ***** my computer and now cannot remember it
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the version of windows you are using please?

Customer: replied 1 year ago.
Windiws10
Expert:  Richard replied 1 year ago.

thanks

What is the user name (email address) you use on the computer for signing in?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Hello?
Expert:  Richard replied 1 year ago.

do you have access to phone ending in 13? And if so, what is the last 4 digits of the number?

Customer: replied 1 year ago.
0613
Expert:  Richard replied 1 year ago.

you are being called with a code, tell me the code here please

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, restart the computer and try to sign in using password

richieja16

let me know the results please

Customer: replied 1 year ago.
It is telling me password ***** *****
Expert:  Richard replied 1 year ago.

it is correct, I am testing it here and can sign in from here.

Did you completely restart the computer? And does it have internet at the moment? Meaning it is connected to internet.

Customer: replied 1 year ago.
It is connected to the internet. I am restarting it again right now.do I need to shut it down entirely instead if just restarting?
Expert:  Richard replied 1 year ago.

A restart is normally only needed but try a complete shut down to be safe

Customer: replied 1 year ago.
Ok
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
Still password ***** *****
Customer: replied 1 year ago.
If I securely connect can you fix this remotely?
Expert:  Richard replied 1 year ago.

No, as you cannot sign in so I cannot connect to it.

But it means you did not use your email for the password ***** a local account.

In this event you have to reinstall windows. You will lose your data so the only way around this would be to take the hard drive out of the computer, connect it to another computer and copy ver then data then put it back in. You can have a computer store do this for you or use this adapter

https://www.amazon.com/Generic-SATA-5-25-Cable-Adapter/dp/B000YJBL78

Then on the sign in screen you hold the LEFT shift key down and with it held down, click the power icon then restart.

Keep shift held down until it has restarted and your at a menu.

Choose troubleshoot, then reset my pc.

Then choose to wipe all data and windows is reinstalled and the computer will be as new.

But as it is using a local account, then you have to do this procedure.

Customer: replied 1 year ago.
is the password ***** richieja16
Expert:  Richard replied 1 year ago.

it is for your microsoft account, but your computer does not use this, it uses a local account

Customer: replied 1 year ago.
What do you mean by local account?
Expert:  Richard replied 1 year ago.

you can either use a local account which you cannot reset the password ***** forgotten or a microsoft account which you can, as the password ***** ***** working that I reset, then it is a local account

Customer: replied 1 year ago.
the Microsoft account is now richieja16, but the computer itself still has the password ***** changed it to?
Customer: replied 1 year ago.
If I can remember my exact password ***** should come on?
Expert:  Richard replied 1 year ago.

it looks like you missed reading my post about this, no problem, i'll repeat again below

you have to reinstall windows. You will lose your data so the only way around this would be to take the hard drive out of the computer, connect it to another computer and copy ver then data then put it back in. You can have a computer store do this for you or use this adapter

https://www.amazon.com/Generic-SATA-5-25-Cable-Adapter/dp/B000YJBL78

Then on the sign in screen you hold the LEFT shift key down and with it held down, click the power icon then restart.

Keep shift held down until it has restarted and your at a menu.

Choose troubleshoot, then reset my pc.

Then choose to wipe all data and windows is reinstalled and the computer will be as new.

But as it is using a local account, then you have to do this procedure.

Customer: replied 1 year ago.
OK. Thank you
Expert:  Richard replied 1 year ago.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 1 year ago.
What am I being billed for this?
Expert:  Richard replied 1 year ago.

I cannot see this, but its the amount you deposited when you made the question, you see it as the question value.

You can also email customer service on***@******.*** to check how much

Customer: replied 1 year ago.
are we done?
Expert:  Richard replied 1 year ago.

unless you have any additional information you would like from me, else yes, you need to follow the last instructions I gave to get access the the computer.

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you