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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Window 10 won't boot, repair does not work

Customer Question

window 10 won't boot, repair does not work
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer bootup.

what is the make and model of the computer?

have you recently upgraded to windows 10?

Customer: replied 1 year ago.
upgrade 6 months ago... it's a Asus bought from cybertronics
Expert:  Michelle replied 1 year ago.

Desktop or a laptop?

Customer: replied 1 year ago.
desktop
Expert:  Michelle replied 1 year ago.

is it powered on right now?

Customer: replied 1 year ago.
I'm not on that device as I can't boot into windows 10.... it boots into alternating black and white screen so you can logon to it
Customer: replied 1 year ago.
did i loose you
Expert:  Michelle replied 1 year ago.

Hold down the shift key on the keyboard and then power on the pc do not leave the shift key till it boots to windows.

Customer: replied 1 year ago.
OK, I guess I did so thank you and please don't charge my card. I will check on that..... thanks, Peter
Expert:  Michelle replied 1 year ago.

let me know how it goes.

Customer: replied 1 year ago.
that did not work
Expert:  Michelle replied 1 year ago.

what screen are you on right now?

Customer: replied 1 year ago.
it trys to logon but goes to a black and white alternating screen and not into windows
Expert:  Michelle replied 1 year ago.

.

Customer: replied 1 year ago.
what the GL1
Expert:  Michelle replied 1 year ago.

what is the black and white screen can you tell me a bit more in detail.

can you take a picture of the screen and post it here.

Customer: replied 1 year ago.
that would serve not purpose as the screen flickers back and forth black to white that is all there is to it
there is nothing else on the screen
Customer: replied 1 year ago.
OK, we are going no where can we agree and I'm not charged
Customer: replied 1 year ago.
can i get a confirmation to that Michelle
Expert:  Michelle replied 1 year ago.

you can check with the billing department we do not have access to customer info and billing.

Customer: replied 1 year ago.
Thanks I don't wish to continue with this so just refund or not charge my card please.