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I'm sorry about the issue, Please Remove the batteries from the remote and Look carefully into the battery compartment of the remote and locate the purple button shown circled in red, below: click me
Now Unplug the power from the Roku, Wait for 5 seconds. Connect the power back to the Roku. Wait for Roku banner to bounce around on the screen. Ok now Put the batteries back in the remote. Press and hold the purple button in the battery compartment of the remote for 5 seconds. Wait for the Roku to finish booting up. you should be good to go.
Let me know the results please
Has everything worked out please?