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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My laptop does not open the message being it cannot find the

Customer Question

my laptop does not open the message being it cannot find the user name
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello and welcome.

When did the problem start and what are you trying to do?

Martin

Customer: replied 1 year ago.
The problem started a week ago and just by opening it ...
I tried changing user with no success.
i have also tried changing my paqssword with no success
Customer: replied 1 year ago.
I was told that maybe it was alanguage problem so on the upper corner left) I MADE SURE IT WAS FRENCH CANADIAN AND
THAT DID NOT WORK
Expert:  Martin replied 1 year ago.

Walk me through the process you go through and where you get stuck.

You turn on the computer, a bunch of text comes on the screen and then you should see a logon screen (if you're using Windows).

Usually at that point you select your username and type in a password ***** log in.

How far into that do you get?

Customer: replied 1 year ago.
i open the computer,
the computer starts witheverything normal Windows tries to connect and that is where the
message appears wit DT user name<password ***** enter the same password ***** always had and it sais that it could
nor find the user.
Expert:  Martin replied 1 year ago.

Are you contacting me from the computer in question or from another device?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
i am using my house computer
Expert:  Martin replied 1 year ago.

Are you able to log into the other computer at all? You never told me whether it was the Windows logon screen you were stuck in or another screen

Customer: replied 1 year ago.
no i cannot log in Windows does not open it does not recognize my user name
Expert:  Martin replied 1 year ago.

It shouldn't let you type the username, it should show you which usernames are ***** ***** let you click on the correct one.

Do you see any email addresses listed?

Customer: replied 1 year ago.
i do not type the user name it is already written and asks only my password
Expert:  Martin replied 1 year ago.

What's the username you see written on the screen?

Customer: replied 1 year ago.
DT
Customer: replied 1 year ago.
I see not email adress
Expert:  Martin replied 1 year ago.

What version of Windows do you have?

Customer: replied 1 year ago.
Windows 7
Expert:  Martin replied 1 year ago.

If you cannot remember your password ***** will need to reset it using a boot disc

Expert:  Martin replied 1 year ago.

To create a boot disc you need to get HBCD

Expert:  Martin replied 1 year ago.

Click on the following link to get HBCD (Hiren's Boot CD):

http://www.hirensbootcd.org/download/

Scroll down and click where it says Hirens.BootCD.15.2.zip to download the file.

You need to burn it on to a CD which will then allow you to use it as a boot disk.

Once you've made the CD, you need to boot from it and boot into the MiniXP environment.

From there you will have the option to do all sorts of things, one of them being a password ***** of any account on the system.

Here's a video showing you how to reset the Windows password:

http://goo.gl/TKVqC5

Once the password ***** been reset, you simply restart, remove the CD, and login with the newly created password.

Customer: replied 1 year ago.
i do remember my password...
I will try my boot disk please do not charge me for the cnsultation, cecause this information i knoe
Expert:  Martin replied 1 year ago.

If you remember your password ***** should let you log in

Expert:  Martin replied 1 year ago.

If it says it's wrong then you may think you know the password