How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My keyboard stopped working. using on screen keyboard. ASUS

Customer Question

my keyboard stopped working . using on screen keyboard .
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: ASUS G751JY. It just started today. my other computer had same issue night, but reboot fixed it..
JA: What troubleshooting have you tried?
Customer: Reboot. Malwarebytes. Windows 10 Defender. No problems found .
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: cost?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Unplug the ac adapter from the computer and then push and hold down the power button for 45 seconds on the computer and then release it. Wait for 3 mins and then connect the ac adapter and power it on.

let me know if the problem persists.

Customer: replied 1 year ago.
Same problem .
Expert:  Michelle replied 1 year ago.

are you able to get into the windows screen using the onscreen keyboard?

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

sorry for the wait time.

Expert:  Michelle replied 1 year ago.

open control panel and let me know the windows version the computer has.

Customer: replied 1 year ago.
I am patient while eating my supper.
Expert:  Michelle replied 1 year ago.

once you are free let me know i will walk you through.

Customer: replied 1 year ago.
I'm here. Let's work.
Expert:  Michelle replied 1 year ago.

okay

Expert:  Michelle replied 1 year ago.

what is the windows version you are using.

Customer: replied 1 year ago.
10
Expert:  Michelle replied 1 year ago.

when was it working fine earlier?

Customer: replied 1 year ago.
yesterday
Expert:  Michelle replied 1 year ago.

right click on the start button and then select device manger from the drop down.

Customer: replied 1 year ago.
done. The keyboards do not have any flags.
Expert:  Michelle replied 1 year ago.

not a problem, try to highlight the keyboard and uninstall it.

HID keyboard device and standard ps2/ keyboard.

Customer: replied 1 year ago.
I uninstalled 2 of 3 HID keyboards. When I unnistalled the ps2, it rebooted. The keyboards were back and still doesnt work.
Expert:  Michelle replied 1 year ago.

come back to the windows screen and let me know when you are there.

Customer: replied 1 year ago.
I'm not sure what you mean. I'm on the answer web page.
Expert:  Michelle replied 1 year ago.

ok, click on the search and type in system restore and then click on the icon.

Expert:  Michelle replied 1 year ago.

or type in restore you will see create a restore point icon click on it.

Customer: replied 1 year ago.
Created a restore point.
Expert:  Michelle replied 1 year ago.

we are looking for a restore point available.

Expert:  Michelle replied 1 year ago.

can i remote connect to the computer?

Customer: replied 1 year ago.
I'm unable to find it. I searched on 'system restore' and restore point'
Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.

type in reset in the search you will see reset this pc click on it and try to click on Get started button under reset this pc

Expert:  Michelle replied 1 year ago.

then select the option keep my files.

Customer: replied 1 year ago.
will I lose programs?
Expert:  Michelle replied 1 year ago.

No it should not loose any program as per Microsoft design.

Customer: replied 1 year ago.
OK hereit goes.
Customer: replied 1 year ago.
Oops. It listed nearly all my programs. I think I'll try something else tomorrow. Thanks.
Expert:  Michelle replied 1 year ago.

reset pc will bring back the original keyboard.