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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Unplug the ac adapter from the computer and then push and hold down the power button for 45 seconds on the computer and then release it. Wait for 3 mins and then connect the ac adapter and power it on.
let me know if the problem persists.
are you able to get into the windows screen using the onscreen keyboard?
sorry for the wait time.
open control panel and let me know the windows version the computer has.
once you are free let me know i will walk you through.
what is the windows version you are using.
when was it working fine earlier?
right click on the start button and then select device manger from the drop down.
not a problem, try to highlight the keyboard and uninstall it.
HID keyboard device and standard ps2/ keyboard.
come back to the windows screen and let me know when you are there.
ok, click on the search and type in system restore and then click on the icon.
or type in restore you will see create a restore point icon click on it.
we are looking for a restore point available.
can i remote connect to the computer?
type in reset in the search you will see reset this pc click on it and try to click on Get started button under reset this pc
then select the option keep my files.
No it should not loose any program as per Microsoft design.
reset pc will bring back the original keyboard.