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Andy, Computer Consultant
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Cybertron pc. Windows 7. Fell over Won't boot. Gets stuck on

Customer Question

Cybertron pc. Windows 7. Fell over Won't boot. Gets stuck on detection ide drives screen for a few seconds , then screen goes black
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing a problem booting up your computer.

did it happen after the computer fell?

Try to get into the bios and let me know if you can see the hard drive listed in there or not.

Customer: replied 1 year ago.
I can't get into the bios...the screen is there for a few seconds and I press the f key for bios repeatedly and nothing happens
Customer: replied 1 year ago.
After it fell , before I shut it off, the mouse and keyboard not working. Screen frozen. Both are in 2.0 ports
Expert:  Michelle replied 1 year ago.

you have to try to get in as the screen stays for few seconds and the moves on.

Shut down the computer wait for 10 seconds power it on and then keep tapping the F2key or F10 or Del which ever key it shows at the bottom to enter setup. Setup is basically the Bios.

Customer: replied 1 year ago.
I chose securely connect...no response when I hit repeatedly delete (which is for setup on this pc
Expert:  Michelle replied 1 year ago.

Try F2 and then F10 the initial screen displays which button to press to enter setup at the bottom left hand side of your screen.

Customer: replied 1 year ago.
No that's not doing anything euther. Can you do remote assistance
Expert:  Michelle replied 1 year ago.

remote assistance can only be done when the computer is booted to windows platform.

Customer: replied 1 year ago.
Oh ok
Expert:  Michelle replied 1 year ago.

is this a custom built pc or its a branded pc?

Customer: replied 1 year ago.
If the keyboard isn't interacting is there something else I can do.should it go in a different port
Expert:  Michelle replied 1 year ago.

yes unplug and connect it to a different usb port and then try.

Customer: replied 1 year ago.
No that's not either
Expert:  Michelle replied 1 year ago.

when you turn on the computer what screen comes up on the screen first?

Customer: replied 1 year ago.
It's the one that's says detecting ide drives. That's the only screen.
Customer: replied 1 year ago.
But it's only there a few seconds so I can't read everything and then it goes black
Customer: replied 1 year ago.
Any other ideas?
Customer: replied 1 year ago.
Loose wire with DVD drive?
Expert:  Michelle replied 1 year ago.

open the tower and check the sata cables and the power as well on the dvd as well as the hdd.

Customer: replied 1 year ago.
Not sure I can do that now
Customer: replied 1 year ago.
Tired and I don't want to short anything
Expert:  Michelle replied 1 year ago.

unplug the power cable and then open the side panel try to open the left one.

Customer: replied 1 year ago.
Sorry wifi off for a secomd.ok no side panel
Expert:  Michelle replied 1 year ago.

somebody has to open the pc to check the cable for sata and power its quite possible that it has come out of its slot.

Customer: replied 1 year ago.
Ok I'm thinking that. I can open through the back. Are the insides pretty much the same? Difficult you reach the cable and slot from the back?
Customer: replied 1 year ago.
Wait I think I see how the side panel comes off. Please remind me what I have to do to make sure I don't have static charge on me
Expert:  Michelle replied 1 year ago.

you will locate the unlocking screws at the back itself check the screws and open the panel

Expert:  Michelle replied 1 year ago.

unplug the ac power cable from the computer and the monitor and then open the side panel.

Customer: replied 1 year ago.
Screws are out but can't get it to lift. Need to use a tool? Don't want to break anything
Customer: replied 1 year ago.
Never mind. It's off
Customer: replied 1 year ago.
please tell me what color cable am i looking fot
Expert:  Michelle replied 1 year ago.

is the cover open?

Customer: replied 1 year ago.
Expert:  Michelle replied 1 year ago.

the sata cable is reddish or orange in color

Expert:  Michelle replied 1 year ago.
Customer: replied 1 year ago.
Ok think I see. It's a black plug with 4 skinny wires. It was loose..do u need a picture?
Expert:  Michelle replied 1 year ago.

i have attached a link click here which has the picture of sata cable.

Customer: replied 1 year ago.
I have a cable that is that thickness but it's blue amd not loose
Expert:  Michelle replied 1 year ago.

did you check the connector and the picture?

Customer: replied 1 year ago.
Here this thing was loose
Customer: replied 1 year ago.
I think second pic was better
Customer: replied 1 year ago.
Is that from the dvd drive?
Customer: replied 1 year ago.
where does it get plugged in
Expert:  Michelle replied 1 year ago.

the connector which has 1yellow 2black and 1 red is the power cable for the hdd and the dvd

the blue one is the sata cable unplug them from hdd and the motherboard and replug it back make sure it connected fine and then power on the pc let the cover be open.

Customer: replied 1 year ago.
But where does the dvd power cable go into?
Expert:  Michelle replied 1 year ago.

dvd power cable is also same as hdd power connector.

Customer: replied 1 year ago.
But it's not plugged into anything. What do i plug it into
Customer: replied 1 year ago.
Does it go into one of these..the thing with all the pins
Customer: replied 1 year ago.
I should say again the had is not plugged into anythjng. That is how I found it. What's it supposed to plug into...the thing in the pic I just sent?
Expert:  Michelle replied 1 year ago.

make sure sata 1 and 1 is connected 0 to the hdd and 1 to the dvd

Customer: replied 1 year ago.
I honestly don't understand what you mean.. the data cables were plugged in all along to motherboard and dvd drive. They were never loose, though I did unplug and plug in to be sure. It's this dvd cable that's just hanging around. What do i insert it into? I don't see anything that shape that looks like it would take it. You have an picture of what it goes into
Customer: replied 1 year ago.
The last picture I sent ...is that what I insert the hdd into? The thing with all the pins.
Customer: replied 1 year ago.
I mean that's the only thing the hdd fito intp. Says sata 2 under one of them. Nothing under the other. Which do i pick
Customer: replied 1 year ago.
Oh it says ide under one of them...so plug into that one?
Customer: replied 1 year ago.
You there. Is that where it should go?
Expert:  Michelle replied 1 year ago.

i am online had to restart my pc.

Expert:  Michelle replied 1 year ago.

your harddrive is not ide anymore ide is obsolete so it has to be sata.

Expert:  Michelle replied 1 year ago.

check the video from 3:50 mins onwards

Customer: replied 1 year ago.
Are you still there
Expert:  Michelle replied 1 year ago.

yes i am.

Customer: replied 1 year ago.
Since you couldn't answer my question I just pluggedit into the thing I repeatedly asked you about it. Now when I plug the pc into the power, it doesn't turn on
Customer: replied 1 year ago.
But it was turning on at least before.
Customer: replied 1 year ago.
Could you please respond....
Expert:  Michelle replied 1 year ago.

are you reading my replies?

Customer: replied 1 year ago.
HELLOOOOO
Customer: replied 1 year ago.
Is there some sort of time limit with this service
Customer: replied 1 year ago.
What is going on,,,,haven't heard from you in a loong time
Expert:  Michelle replied 1 year ago.

This is a live chat no time limit there might be a lag.

Expert:  Michelle replied 1 year ago.

are you getting my message now?