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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an MP287 and the paper is not feeding through, only

Customer Question

Hi Pearl, i have an MP287 and the paper is not feeding through
JA: How long has this been going on?
Customer: only noticed this morning but printer not used over the last 3-4 days
JA: What troubleshooting have you tried?
Customer: im just looking at this now when you messaged me
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: thats it thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your Printer.

Expert:  Michelle replied 1 year ago.

open the cover and remove the ink cartridges, remote papers and use a flash light to check if there is anything on the paper feed path

Customer: replied 1 year ago.
you have just taken $31 from my cc and you said you would only charge 5
Customer: replied 1 year ago.
please cancel now
Expert:  Michelle replied 1 year ago.

Please check with customer care or billing as we do not have customer billing info.

Customer: replied 1 year ago.
what is the customer care email
Expert:  Michelle replied 1 year ago.

Call our Toll-Free Customer Service

US/Canada : 1.***-***-****
Available 6am to 6pm PST

Available 24/7 for calls from outside US/Canada:
Australia : 1800-679-634
New Zealand : 0800-452-621
United Kingdom : 0***-***-****
The rest of the world : 1-***-***-****

Customer: replied 1 year ago.
im in thailand and the rest of the world number does not work
Customer: replied 1 year ago.
can you send me an email address?
Customer: replied 1 year ago.
in fact although you said you would take $5 you have actually taken $5 plus $31!!
Customer: replied 1 year ago.
you dont have my email. It is***@******.***
Customer: replied 1 year ago.
Please send me an email address to contact!

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