How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I purchased anti-malware premium and anti-exploit premium on

Customer Question

I purchased anti-malware premium and anti-exploit premium on 06/07/2016.
Reference number 92769956
Invoice number BKD-73613710571
I am now receiving message that my trial will end in 23 hours.
When I go to Malware site, they ask me for Key number and ID #
I don't have either. what do I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

What specific company did you purchase the software from?

Also, are you using a windows 7, Windows 8, windows 10 or a mac?