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Have you started facing this issue after updating your system to windows 10 ? Since when you are facing this issue ?Have you installed any software recently?
Ok. Are you getting any warning or error message during startup or after startup ? What is happening when you are trying to type in notepad or to any other application? Are you getting beep sound after that ?
Alright ! ,Got you. Give me sometime. I will get back to you as soon as possible with probable solution.
Let’s try updating the driver for the mouse and keyboard and verify the results. Follow the steps:
a) Press Windows and X key together and select Device Manager.
b) Locate the Key board device icon. Right click on the driver icon.
c) Select Update driver software.
c) Select "browse my computer for a driver software".
d) Select “Let me pick from a list of device drivers on my computer”.
e) Select the driver option according your device model and installed.
f) If this does not work, follow the steps from ‘a’ to ‘c’ and select “Search automatically for the updated driver”.
g) Choose the same steps to update the driver for keyboard as well.
After doing this restart your machine.
Try running your PC in safe mode with internet after restart . Are you able to go to BIOS mode by pressing esc button during startup ?
Okay. Do you know how to restore computer ? IF so , Please create restore point and restore your computer to previous restore point (back dated restore point) this will confirm if the issue is with any of the software programs.
check this out :- http://www.groovypost.com/howto/windows-10-enable-create-system-restore/
Also check if you have not enabled fast startup in your machine. If so you should uncheck it as of now .
open "Power Options"
- open "Choose what the power buttons do"
- click on "Change settings that are currently unavailable"
- uncheck "Turn on fast startup"
Yes, That's better option now. As your laptop is just one month old you will be able to get this done for free.
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It was great working with you . Have a great day ahead !
Thank you :)