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It sounds like you are doing everything right. Did you get an error message? My first thought is either the restore partion is corrupt or you hard drive has some bad sectors and/or is going bad.
You may want to try restoring using ab Asus recovery discuss image instead of the built in restore.
Hi Jim. I guess if you just bought it and it is failing a factory restore I would suggest swapping it out at the store. I know it is a pain, but that might be your best bet.
I cannot connect when you can't boot. That is why I am suggesting exchanging it.
Jim, we an work on it if you want. I am just trying to give you the best course of action. If I had a 3 day old computer that gave an error on factory restore, I would exchange it myself. If it was an older machine, I would likely try to fix it.
Well if you want to work through it Jim, I would be happy to try to get the machine working. I am very sorry that my answer wasn't able to be press F6 instead and it will fix it for you. I totally love responding to those questions. However, above all I try to answer questions honestly and treat customers how I want to be treated. If you feel I answered your question, I would greatly appreciate it if you could please rate my answer. If instead you feel I have not provided any value, you may request a refund.
Please note experts on this site are not employees, we are independent contractors who only get paid if you are satisfied with the answers provided. I personally just signed up to be an expert a few days ago and I am having fun helping people and earning a little spending money after my day job as a software developer. I am so sorry I didn't have an easier resolution to your issue Jim. If you want to try to get this computer working, we can... Let me know
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That sounds like the bios, yes. Quick question Jim, if it is a new computer, why do you want to factory reset it? Just curious. :)
I am trying to make sure I helps you get your goals accomplished.
You know, I apologize but I cannot seem to find anything on this issue for your machine. I apologize.
I am sorry, but I am an expert, we don't handle billing. You will want to contact customer support.
I understand you want a refund, but I don't work with the money. You will need to contact customer service. I provided the link as a courtesy. Please understand I'm not making any money helping you with this, but I'm trying to just make your day easier and hopefully next time you have a question I can provide service and earn the payment for a successful answer. Thank you and have a nice day!