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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16208
Experience:  Over 10 years of professional experience.
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I download windows 10 and now want to restore back to my

Customer Question

I download windows 10 and now want to restore back to my windows 7 I can start up but cannot connect to the internet because I don't remember my User name or password ***** gave me.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today. The issue here is that you use your Microsoft account/email address to log into Windows 10 computers.

The username and password ***** is asking for is the username and password ***** your Microsoft account. So, enter your,,,, or other email address as the username and enter your password.

If you need to reset your Microsoft Account password, you can do so at the following page:

After you reset the password, use the new password ***** log in.

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
I don't accept this offer.