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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Someone hacked into my account and took over my profile,

Customer Question

Someone hacked into my account and took over my profile, changed the password ***** email address linked to the account.
JA: Just to clarify, what email service provider are you using for this account?
Customer: Gmail
JA: What troubleshooting have you tried?
Customer: I tried to change the password ***** your system is not recognizing my email addresses
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No please connect me niw
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello, and thank you for choosing JUSTANSWER.com

.

Depending on your RECOVERY OPTIONS available, you might be able to RESET the password ***** your Google Account (Gmail)

.

Did you setup a phone number on your google account? So that Google could TEXT your phone, and send you a secret password ***** code.

This keeps your account from being hacked.

Although this option can be changed, you have to use that same number, so it would be VERY VERY difficult.

The other option is for using an email account as a recovery option for your google account.

.

So, did you setup EITHER of these recovery options in your Gmail account?

Customer: replied 1 year ago.
The account that got hacked is Plenty of Fish online dating site.
Expert:  Quiksilver07070 replied 1 year ago.

OOOoooooHHH.

YOu didnt mention that it was a POF account.

I thought your Gmail account was hacked.

This is VERY different.

Customer: replied 1 year ago.
I thought this was the site for POF. I'm not going to pay to have this fixed. I will wait to hear from them.
Expert:  Quiksilver07070 replied 1 year ago.

Unfortunately, this is site is not affiliated with POF.

This is a Qand A website that conects users with Experts in their field.

I am a computer and network expert.