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Benjamin Larson
Benjamin Larson, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 79
Experience:  Software Development Engineer
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I had some MAJOR problems with my lap top an wound up

Customer Question

I had some MAJOR problems with my lap top an wound up preforming a total wipe . Question is how can I reload the Kaspersky program I had
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: It is an HP running Windows 10
JA: What troubleshooting have you tried?
Customer: none realy I screwed it up bad enough last time in tried to fix it
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: How much is it gong to cost
JA: It's only $5.
Customer: I got screwed one time on an on line repair cost over200. an totally froze coum.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Benjamin Larson replied 1 year ago.
Hi, my name is ***** ***** I would love to help you get your program reinstalled. Where did you get the Kaspersky software the first time? Was it preloaded on your computer?
Customer: replied 1 year ago.
I downloaded from windows store on line
Customer: replied 1 year ago.
You are coming in on messenger which I don't have on my laptop
Customer: replied 1 year ago.
Never mind give me my 5:00 back an I wiil just buy it again
Expert:  Benjamin Larson replied 1 year ago.

I am not sure what you mean. I am not using messenger to chat with you. If you do want to request a refund, here is how to do that:

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