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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't remember my nt computer password. How can I reset,

Customer Question

I can't remember my nt computer password. How can I reset
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Hp pavillion20
JA: What troubleshooting have you tried?
Customer: I've entered in what my previos passwords. I've moved and I'm trying to set up at my new home. But I haven't used in a while
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is your operating system please (windows or mac) ? Do you have a backup of your important data ?

Customer: replied 1 year ago.
No, but it's not important
Customer: replied 1 year ago.
Windows
Expert:  Mr.Med replied 1 year ago.

What version please? (windows XP, Vista, 7, 8 or 10)?

Customer: replied 1 year ago.
Are you still there
Customer: replied 1 year ago.
What can I do to reset password
Expert:  Mr.Med replied 1 year ago.

Yes, What version please? (windows XP, Vista, 7, 8 or 10)? do you have an installation disc?

Customer: replied 1 year ago.
Xp
Customer: replied 1 year ago.
No I do not
Expert:  Mr.Med replied 1 year ago.

Do you have your windows XP installation disk ?

Customer: replied 1 year ago.
I dont. Can't find it
Expert:  Mr.Med replied 1 year ago.

Ok last questions : Do you have another windows installation disk (such windows 7 or 8)?

Do you want to keep using windows XP?

Thank you

Expert:  Mr.Med replied 1 year ago.

are you there?

Expert:  Mr.Med replied 1 year ago.

It looks like you are away. When you are available, please reply at the box below to continue.