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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got scam call that my laptop was infected with malware. I

Customer Question

I got scam call that my laptop was infected with malware. I hung up. Now I can't find my start button in win 8.1, and I have an "Error 651" box when attempting to connect to wifi and internet.
I tried to change registry point to earlier dates, but receive an box saying could to not complete the change due to damaged files.
What to do? What to do?
Submitted: 1 year ago.
Category: Computer
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is***** you able to access Windows on that PC ?