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A picture from my file is frozen on my screen. I shutdown my

Customer Question
A picture from my file...
A picture from my file is frozen on my screen. I shutdown my computer, but when I turned it on again the picture is still there and won't close.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Inspiron11 3000 I just bought it 2 weeks age and it has frozen up several times
JA: What troubleshooting have you tried?
Customer: just shutdown
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
6/17/2016
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 693
Experience: Product Developer at Computer Science Corporation
Verified

Hi Which operating system you are using ?

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Customer reply replied 1 year ago
windows 10
Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Sometime it accidentally becomes your screen's background or wallpaper. Try setting new wallpaper and see if it helps

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Once you confirm that the image has not became your wallpaper then simply follow this instruction. I have made a customized document for you with screen shot to fix this issue.

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Customer reply replied 1 year ago
The Picture did not become my wallpaper
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

ok . Please follow the screenshots you should be able to get rid of it

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Customer reply replied 1 year ago
The picture is from Screenshots
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

No, I mean open the document which I have prepared for you and just do automatic system repair. It should fix you problem. I have given images in my document to make it easier.

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Customer reply replied 1 year ago
What document?
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Sending it again. Please click on below link

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Customer reply replied 1 year ago
Start up repair couldn't repair my PC. Do I click on advanced options now?
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Yes.

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Customer reply replied 1 year ago
What now?
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

In advanced option click on Automatic repair and then restart your machine.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Also set some other wallpaper in you machine to see if frozen picture is going away or not. Are you able to use other application normally the way you used to do it earlier ?

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Customer reply replied 1 year ago
Startup Repair couldn't repair my PC I also shutdown my computer and turned it back on and the picture is still there. I set another wallpaper also. Picture still there
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Can you send the screenshot of your frozen screen ?

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Customer reply replied 1 year ago
How? The send button on the screenshot picture is frozen. I can take a picture of it with my iPhone and send it.
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

ok .

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Please click here and let this tool repir your problem. This is microsoft's toll to fix your problem Windows Update Troubleshooter.

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Customer reply replied 1 year ago
Ok. Thank you for trying to help me
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Did this worked ?

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Bhavik Joshi
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 693
693 Satisfied Customers
Experience: Product Developer at Computer Science Corporation

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