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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Tossiba laptop wont boot : sataellite PSLB8U : pressed f2

Customer Question

tossiba laptop wont boot
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: sataellite PSLB8U
JA: What troubleshooting have you tried?
Customer: pressed f2 after power up ,pressed f12 after power up
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

When you power on the laptop what comes up on the screen, let me know a bit in detail.

Customer: replied 1 year ago.
splash screen and the password *****
Expert:  Michelle replied 1 year ago.

What happens next do you get the option to enter the password ***** no?

Customer: replied 1 year ago.
says enter password
Expert:  Michelle replied 1 year ago.

you must be knowing the password ***** enter.

Customer: replied 1 year ago.
i have none,it wont let me even go to the bios screen
Expert:  Michelle replied 1 year ago.

not a problem let me know what user name you type to login to windows

Customer: replied 1 year ago.
cant even long into windows to do that either
Expert:  Michelle replied 1 year ago.

are you able to click on the password ***** and type in?

Customer: replied 1 year ago.
it will let me type in
Expert:  Michelle replied 1 year ago.

so its the password ***** is not being accepted.

Tell me the user name you see above the password *****

Customer: replied 1 year ago.
there is none
Expert:  Michelle replied 1 year ago.

what is the version of windows it has windows 7, 8 or 10?

Expert:  Michelle replied 1 year ago.

take a screen shot of the screen or use your cell phone to click a picture of the login screen and post it here.

Customer: replied 1 year ago.
it may be vista but i cant get to it
when i try to boot to cd or anything it seends me right to the password *****
Expert:  Michelle replied 1 year ago.

click a picture of the login screen and post it here.