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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have just installed a new Netgear N300 modem router and

Customer Question

I have just installed a new Netgear N300 modem router and incredimail will now not connect to with the message " Authorisation for account failed."
Optus believe it is a port/code incompatability the incredimail and the Netgear router. Netgear have asked for the incredimail port code to see if they can remedy the problem......I'm lost.........can you assist.
Peter Edmunds for wife Rhonda in whose name incredimail is registered.whi
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

have you checked the server connection the outgoing and incoming server settings.

Expert:  Michelle replied 1 year ago.

let me know when you are ready.

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