How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20223
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

On my new Lenovo computer I have a virus being reported,

Customer Question

on my new Lenovo computer I have a virus being reported, suggesting I Call Microsoft @
1(###) ###-####on what looks like a Microsoft statement,,,,,can not get rid of the warning
did not call the number,,,,can you suggest what to do?
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.


Please do not call the number -- it is a SCAM.

  1. Close all Internet Explorer windows that are currently open.

  2. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.

  3. Tap or click the Tools button , and then tap or click Internet options.

  4. Tap or Click the Advanced tab, and then tap or click Reset.

  5. In the Reset Internet Explorer Settings dialog box, tap or click Reset.

  6. When Internet Explorer finishes applying default settings, tap or click Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect.