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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5111
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hai i have a portable hard drive model 31868600

Customer Question

hai i have a portable hard drive model 31868600 S/N:W2AA204494 and I can not cent to my mac book AIR
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: It is brand new opt system el Capitan
JA: What troubleshooting have you tried?
Customer: i don't find my hard drive
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no not at the moment thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. Is your drive detected by Disk Utility? Does it need to be powered by an adapter?

Customer: replied 1 year ago.
ik weet niet hoe het werkt en ik vind nergens een disk utility en hij is niet aangedreven door een adapter
Expert:  Kamil Anwar replied 1 year ago.

To access the Disk Utility in Mac OS X, just press Command+Space to open Spotlight search, type Disk Utility, and press Enter.

Customer: replied 1 year ago.
Thans I have iT ON my Mac
Expert:  Kamil Anwar replied 1 year ago.

Is it now working?

Customer: replied 1 year ago.
evrything is ok
Expert:  Kamil Anwar replied 1 year ago.

Welcome. And, if you can take a second to rate my service by clicking the star icon on the top of this page, that will be greatly appreciated.