For Online Computer Support, Ask a Computer Technician
Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is your operating system (windows or mac)? Was your computer working with wireless connection previously with your router?
Is there any error or message when connecting the computer to your wireless network name?
Also Can you connect an Ethernet/network cable from the hp computer to the router, does internet work with wired/cable connection?
Can you connect an Ethernet/network cable from the computer to the router, does internet work with wired/cable connection?
Do you have an Ethernet cable ? also what version of windows do you have (7,8 or 10)?
Ok last question, what version of windows do you have (7,8 or 10)?
Please try to restore windows 7 by following the steps below :
1-Click Start > All Programs > Accessories > System Tools program group.
2-Click on the System Restore program icon.
3-Click Next > on the Restore system files and settings window.
4-Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now.
Let me know the results
Let me know if works for you
Has everything worked out please?
If you need further assistance please reply back to me and i will gladly continue to help
Solution 1 :
Please click on Start and in the search box type cmd : right-click on Command Prompt and click on Run as administrator. Then type:
netsh winsock reset , and press Enter.ipconfig /release , and press Enter.ipconfig /flushdns , and press Enter.netsh int ip reset netshlog.txt , and press Enter.
Then restart the computer and check.
Solution 2 :
Click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then open/expand Network adapters and right-click on each of the items under it and click on Uninstall and confirm. Then restart the computer.
Solution 3 :
Reset the router: with the power connected to the router, please use a paper clip to press & hold the tiny reset hole/button located on the back/bottom of the router for 10 seconds. Then wait a few minutes and check.
Any results ?