How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4865
Experience:  Certified Computer expert with over 10 years experience.
51029781
Type Your Computer Question Here...
Chris L. is online now
A new question is answered every 9 seconds

NEED PASSWORD SO CAN PAY BILL : NOT SURE : GOT EMAIL SAYING

Customer Question

NEED PASSWORD ***** CAN PAY BILL
JA: When did you last reset your username and password?
Customer: NOT SURE
JA: Tell me a bit more about what's going on so he can help you best.
Customer: GOT EMAIL SAYING I HAD MISSED PAYMENT. TO THE BEST OF MY KNOWLEDGE, I DID NOT RECEIVE A BILL.
JA: Is there anything else the Computer Technician should be aware of?
Customer: SINCE I CAN'T ACCESS I NEED TO GET A NEW PASSWORD...PLEASE
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.

Hello,

Which company are you trying to pay exactly? Who was the email from?

Customer: replied 1 year ago.
Xfinity
Expert:  Chris L. replied 1 year ago.

Thank you. This will be much easier to figure out over the phone and make sure that bill email is legitimate. Please call

1(###) ###-####and explain what has happened and make sure that the email was legitimate and while on the phone they will also be able to give you a new password.

Please take a quick moment to rate my service by clicking the stars, 3 or more is very appreciated.

Thanks,

Chris