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Could you please forward me the email so I can check if it is genuine?
Forward it to***@******.***
I have not yet received the email which I asked you to forward me from Google.
If you still need assistance with this then I will need to see the email to determine if it is genuine.
It may be a hoax.
It actually is something I can assist you with; however if you still wish for a refund then you can contact customer services.
(I am a user of this site, just like you, and I have nothing to do with payments or accounts).