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Hi there Florence. My name is***** there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Would you consider allowing me to remotely connect to your computer to fix this for you?
Thank you. Let's get started with the remote session. Please open up the following link:
On the page that opens up, click "I Agree."
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the left corner.)
I'll then be connected.
Please let me know if you have any problems.
Thank you for letting me know that. Give me just a moment please to see what the problem is on our end.
Please try this link.
Florence I will need to go offline in a few minutes. I believe that if we can get connected it will only take a few minutes to fix this. Are you having any trouble?
I'm sorry Florence but I have a meeting to attend. I will return later today. Please let me know what time zone you are located in and what woudl be a good tiem to try to connect with you. Thank you!