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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Ma'am from the description you have given this is a scam.Could you please provide more details like
Is it still frozen with that message ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Did you call on that number shown in the message,if so did they told your computer is infected with virus and told you to pay so that they will fix it?
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Please answer my above questions so that i can help you better.
Ma'am checking to see whether you still need my help.
Please let me know.
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