How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Support Specialist
Category: Computer
Satisfied Customers: 19403
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

I had typed an address file on 5-31, & now I can't bring it

Customer Question

I had typed an address file on 5-31, & now I can't bring it up. My computer has been bringing up an old message.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I typed a full page of addresses, & most of the last name were "Kitchens"
JA: Is there anything else the Computer Technician should be aware of?
Customer: Yes, and old message from the computer came up, which made me lost what I have typed. Help. Rachel Kitchens
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.

Hi Rachel,

Was this information entered into Microsoft Word?

Customer: replied 1 year ago.
it was entered on Microsoft Word. But, I had not saved the info. of address that I had typed, before some crazy info. popped up - make what I typed disappear Most of the addresses were "Kitchens"! No I do not wish to pay additional money to have my typed work, put back on my computer. I can not afford to pay more. Rachel Kitchens,
Expert:  Josh replied 1 year ago.

Which year of Word do you have?

Which operating system do you have?

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.