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Hi Al. My name is***** you for your question and the opportunity to assist.
How long ago was the machine upgraded to Windows 10?
Thank you. The details I need to know are if you are able to log in to the machine and
get to the desktop? If that is not possible please tell me what happens after you start up
the machine. Are you being told your password ***** *****?
I'm not sure what happened to your computer, yet. Do you want to reset it so that you are able to use it again?
I do not work for Microsoft but they're pushing the Windows 10 upgrade out to every user of Windows 7 and 8.1.
Windows update installs an update that sets a scheduled update date. Unless the user specifically stops it
the computer upgrades itself to Windows 10. If you've had Windows 10 since last December you are well past the
30 day period to roll back to your previous operating system. The option now is to get Windows 10 working.
That being said, please tell me what happens when you start your computer and try to log in?
What does the box say, exactly? Remember, I'm unable to look at your screen so I must
depend on your accurate description of what is shown on the screen.
Thank you. That's not from Microsoft. It's a virus.
Now my question is this: does the box appear before or after you log in to the computer?
Thank you. It's past the 30 day period to go back to Windows 8.
Start the computer such that you are looking at the login screen (but don't try to log in yet)
While holding down the Shift key, click the Power icon in the lower right corner (far right) and
from the menu select Restart.
Release the Shift key when you see "Please wait"
When the Choose an Option page appears,
click Reset this PC
click Keep my Files
select your user account and enter your password.
Follow the prompts to complete the reset.
Let me know the result please.
How are things going?
That's none of my business. I'm only concerned with whether or not you have reset the computer?
Al, have you been able to reset the computer?