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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 19965
Experience:  5 years as Network Admin, 10+ years of IT support
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My phone has unexpectedly locked me out. I have thumb print

Customer Question

My phone has unexpectedly locked me out. I have thumb print ID but it is asking for my password ***** I cannot remember it. My phone number is(###) ###-#### ***** is critical.
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.

Hi!

The only way to bypass the passcode screen is to erase your iPhone then restore it using a backup.

To erase the iPhone:

  1. From another device, go to icloud.com/find.
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. After the restart, select the option to Restore from a backup and pick the option that you use for backups (iCloud or iTunes)
Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.