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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I CAN NOT GET MY E MAIL ADDRESS TO BE EXCEPTED IN MICROSOFT

Customer Question

I CAN NOT GET MY E MAIL ADDRESS TO BE EXCEPTED IN MICROSOFT I RESET MY PASSWORD ***** THEN WHEN I SHUT COMP DOWS COULD NOT GET BACK ON
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I can not get computer open to let u control
Customer: replied 1 year ago.
I hAve xp
Expert:  Viet - Computer Tech replied 1 year ago.

Sorry, so you cannot open any program on the problematic computer right? Is there any error or message?

What's the model of the problematic computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Do you also have another computer that is currently working?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I. Am working from friends comp
Expert:  Viet - Computer Tech replied 1 year ago.

OK. What's the brand / model of your computer?

What is currently showing on your computer's screen right now?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Looks like u can't helpcance my payment unsatisfactory with help
Expert:  Viet - Computer Tech replied 1 year ago.

I'm sorry; I'm trying to help you. Did you see my last reply? You need to answer my questions, so I can troubleshoot the issue for you.

1. What's the brand / model of your computer?

2. What is currently showing on your computer's screen right now?

Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

Please answer my questions, so I can troubleshoot your computer issue. When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help you. We guarantee our service. Thank you,