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Andy, Computer Consultant
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My computer has frozen and will do nothing. What to do?

Customer Question

My computer has frozen and will do nothing. What to do?
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello Marilyn,

Are you contacting me from the computer in question or from another?

If the computer in question is completely frozen, i.e. you cannot do anything at all, press the Power button for a good 10 seconds so it powers off completely.

Then turn it back on.

Tell me what happens.