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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Screen saver is black says , Reboot or insert card ....

Customer Question

Screen saver is black says , Reboot or insert card ....
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.
Hello. My name is ***** ***** I will be assisting you today.
Expert:  Cody replied 1 year ago.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Customer: replied 1 year ago.
Ahhh is this safe to do ? I do t feel comfortable me doing that , can't u walk me through it ?
Expert:  Cody replied 1 year ago.
I'm not sure what the message is related to.Can you take a screenshot and attach it here?
Customer: replied 1 year ago.
The screen is black but it says reboot and select proper boot device or insert boot media in selected device and press a key
Customer: replied 1 year ago.
I can get into the info screen Bios
Expert:  Cody replied 1 year ago.
ok, so it sounds like its not reading the hard drive.Do you have anything plugged in besides monitor keyboard mouse?
Customer: replied 1 year ago.
Printer
Customer: replied 1 year ago.
No not the printer , it's wireless
Customer: replied 1 year ago.
Speakers
Expert:  Cody replied 1 year ago.
restart and press F12 repeatedly on startup
Customer: replied 1 year ago.
It just keeps reprinting that same sentence I showed you " reboot and select proper boot device
Customer: replied 1 year ago.
Any key i press just adds the same line .
Expert:  Cody replied 1 year ago.
power it off manually and back on is this a desktop or laptop?
Customer: replied 1 year ago.
This is a desktop and I have powered it off several times it does the same thing
Expert:  Cody replied 1 year ago.
Can you take the outer shell off, unplug the cables to the hard drive and plug them back in.Do the same for the side going to the motherboard.
Customer: replied 1 year ago.
I guess so , I'll try .
Expert:  Cody replied 1 year ago.
ok
Customer: replied 1 year ago.
How do I get the sides off ?
Customer: replied 1 year ago.
Ok , got it off
Customer: replied 1 year ago.
Now what ? I unplugged them and back in .
Customer: replied 1 year ago.
Same thing happening when I start up 😁😁😁
Customer: replied 1 year ago.
Hello ???
Expert:  Cody replied 1 year ago.
Your hard drive appears to have gone bad.
Customer: replied 1 year ago.
what do I do ??
Expert:  Cody replied 1 year ago.
You would need to replace the hard drive.If it's out of warranty you can look on Amazon or Ebay for a replacement, then you would need to install an operating system to be able to get it back up and running.
Customer: replied 1 year ago.
Well I guess that doesn't help me much , I'll have to call my service person .
Customer: replied 1 year ago.
Thanks anyways . Do I still have to pay for this info , didn't help me Really
Expert:  Cody replied 1 year ago.
You can ask for a refund here; http://ww2.justanswer.com/contact-us

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