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Pearl, I am Margene. I put a disc in my dvd player on my

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Hi Pearl, I am Margene...
Hi Pearl, I am Margene. I put a disc in my dvd player on my computer and it somehow is lost inside. How do I get it out?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is HP Pavillion operating on Wkindows 10
JA: Tell me a bit more about what's going on so he can help you best.
Customer: All I know is that the player would not play after inserting the disc so I opened the drawer and the disc was not there.
JA: Is there anything else the Computer Technician should be aware of?
Customer: Like what? This seems to be the only problem I am having.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Computer
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Answered in 3 minutes by:
5/23/2016
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
JACUSTOMER-afux62bq-
Category: Computer
Satisfied Customers: 3
Experience: Remote Technical Support at Georgia Masterminds Association
Verified
By disc being lost inside, meaning disc door will not eject? Or, it ejects and you see no disc?
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Customer reply replied 1 year ago
It ejects and see no disc
Customer reply replied 1 year ago
Do you have any advice.
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
To be certain, this is a desktop correct?
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Customer reply replied 1 year ago
This is a laptop
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Where the eject button is, do you see tiny pin holes on either side of it?
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Customer reply replied 1 year ago
No holes on the outside
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
By the way, you may need a tool as thin as a pin to stick within hole which sometimes can be beneath... Also, can you see disc inside drive?
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Customer reply replied 1 year ago
I do not readily see the disc. I have a pin I can use
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
If you have a slot feed cdrom drive you shouldnt try to get it out yourself as you might further damage your on accident. if you have a tray model that pops out then if you follow the center of the cdrom drive in toward the base (bottom plastic) of the computer you will likely see a screw. you will only need to remove that one screw on almost all cases and then you can take your fingernail and literally slide the cdrom drive out or eject your cdrom drive and gently slide it out of the base housing that the cdrom sits in. make sure your computer is off and unplugged.
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Customer reply replied 1 year ago
It is a slide in but I am no see a screw in the bottom of it
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Underneath the laptop is there an engraved arrow pointing towards any screw holes?
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Customer reply replied 1 year ago
No arrow but several screw holes
Customer reply replied 1 year ago
There are four in the area where the drawer slides in
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Any screw holes close to dvd drive? If you unscrew the correct on, it will eject the drive bay allowing you to remove dvd drive from laptop... It should only be one screw hole that does the job...
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Customer reply replied 1 year ago
I found one on the side might that be it
Customer reply replied 1 year ago
It is not a screw hole it is more like a pin hole
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Can you pull dvd drive as a whole from slot?
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
The right screw should loosen drive bay
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Customer reply replied 1 year ago
It does not come all the way ouy
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Can you tell if it's due to some connection or obstruction?
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Customer reply replied 1 year ago
Now I can not get the drawer out.
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
http://www.youtube.com/watch?v=WrMbmV2daAw
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Provided above is a video via Youtube that can possibly guide you
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
What's the exact model of your Pavillion laptop? Usaully it's something like Pavillion L500 series....
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Customer reply replied 1 year ago
It is HP smart.
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Ok seeking a video that may assist you
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
http://www.youtube.com/watch?v=lX4ihivhhtg
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Customer reply replied 1 year ago
Thank you.
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Does that video help in anyway?
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
you are certainly welcome. Glad to be of assistance....
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Customer reply replied 1 year ago
I will check I out.
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Okay. It should help a great deal. Can I assist in any other way?
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
I can also stand-by....
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Customer reply replied 1 year ago
The network is not available right
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
Network? I don't understand?
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Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
We are still discussing the dvd drive correct?
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Customer reply replied 1 year ago
but I it was the video that was not available.
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
The Last one?
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Customer reply replied 1 year ago
It is the video that is not available
Tech Support Specialist: JACUSTOMER-afux62bq-,
 replied 1 year ago
If you may, try typing: HDD/ SSD Caddy Adapter for HP Pavillion 17 and Pavillion 15- YouTubein google search. Should lead you straight to video....
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