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Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 211
Experience:  I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Dell Precision T5500 post error. Leds 1,2, and 3 lit - power

Customer Question

Dell Precision T5500 post error. Leds 1,2, and 3 lit - power button constant green - two quick beeps then nothing. What does that combination indicate?
Submitted: 1 year ago.
Category: Computer
Expert:  A. Stevens replied 1 year ago.
Are the lights blinking or constant?
Expert:  A. Stevens replied 1 year ago.
Please let me know.
Customer: replied 1 year ago.
all constant. the two rapid beeps immediately follow the leds.
Expert:  A. Stevens replied 1 year ago.
Okay thanks, ***** *****
Expert:  A. Stevens replied 1 year ago.
Alright, what size power supply do you have in your system, also, have you recently added any new hardware? Hard drives?
Customer: replied 1 year ago.
oem p/s and no hardware adds.
Expert:  A. Stevens replied 1 year ago.
Another question: does the video card require additional power to operate? Also, have you tried other PCI or PCI-e slots?
Expert:  A. Stevens replied 1 year ago.
By additional power I mean the six pin PCI power that some power cards use
Customer: replied 1 year ago.
The card is an nvidia quadro 4000 with a power plug from the p/s. No, this is in the slot for a single card.
Expert:  A. Stevens replied 1 year ago.
How many sticks of RAM do you have in the system?
Customer: replied 1 year ago.
3
Expert:  A. Stevens replied 1 year ago.
Okay, power off, unplug the power and try to remove 2 of the 3 sticks, then try to boot with only one stick of RAM.
Customer: replied 1 year ago.
Isn't there a reference for these codes and beeps?
Expert:  A. Stevens replied 1 year ago.
Yeah, here is it:http://www.dell.com/support/article/us/en/19/SLN288786
Expert:  A. Stevens replied 1 year ago.
Your error looks like a video card issue, but you said you already tried with a different card
Expert:  A. Stevens replied 1 year ago.
if you look at the beep codes, most of the 2 quick beeps relate to RAM errors
Customer: replied 1 year ago.
I pulled sticks 2 and three and got the same error exactly
Expert:  A. Stevens replied 1 year ago.
What slot is the single stick in?
Customer: replied 1 year ago.
1
Expert:  A. Stevens replied 1 year ago.
Try a different stick please. Same slot closest to the CPU
Customer: replied 1 year ago.
same result.
Expert:  A. Stevens replied 1 year ago.
do you have any USB devices plugged into that computer?
Customer: replied 1 year ago.
but nothing different for quite awile
Expert:  A. Stevens replied 1 year ago.
Please try to power down, unplug all USB devices, and try again.
Customer: replied 1 year ago.
same results. this is not a productive session. I was hoping for a definitive answer to the error message.
Expert:  A. Stevens replied 1 year ago.
I understand your frustration, maybe I'm not understand the beep codes correctly?
Expert:  A. Stevens replied 1 year ago.
LEDs 1 2 and 3 are solid, and you hear two quick beeps correct?
Customer: replied 1 year ago.
2 and only 2 rapid beeps immediately after the leds settle on 1,2, and three on.
Expert:  A. Stevens replied 1 year ago.
If you look at that error list, the 2-2 beep codes lead to RAM issues. WOuld you agree?
Customer: replied 1 year ago.
no. that indicates two then two more beeps. there are only two beeps period.
Customer: replied 1 year ago.
that would show on a chart as 2-0-0
Expert:  A. Stevens replied 1 year ago.
Understood, and the 1 2 3 LEDs would indication video card.
Customer: replied 1 year ago.
If you are unable to resolve this, can we cancel this session without cost to me?
Customer: replied 1 year ago.
hello?
Expert:  A. Stevens replied 1 year ago.
Sure, we can cancel.
Customer: replied 1 year ago.
Am I being charged for this session? I don't have much faith in this method. I've already read the service charts, I was hoping for a more specialized approach to the issue.
Expert:  Eric Ewing replied 1 year ago.
Hi Dan! The error you are seeing usually indicates a problem during handoff; that is, your computer's BIOS cannot hand over boot operations to Windows. There are a few reasons this might happen:The computer's hard drive is failing.There is a faulty SATA interface on your motherboard.The SATA cable connecting your hard drive to your motherboard is problematic.We can try to narrow the issue down, if you'd like to continue troubleshooting. To do so, I would just need to know: do you see anything at all on-screen before your computer stops booting?If you'd prefer to simply have a refund, please let me know and I will make sure that JustAnswer.com's customer service team receives that request.
Customer: replied 1 year ago.
Please process a refund for me. I'm disappointed that JustAnswer.com is only able to provide hunt and peck answers to a technical question, and that is certainly not a good value at $40+. I'll refrain from posting negative ratings if the PayPal refund is processed in a timely manner. Thank you.
Expert:  Eric Ewing replied 1 year ago.
I'm sorry that you're unhappy, but understand your frustration. I will immediately escalate this Q&A to our customer service team and ask them to process a refund for you.

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