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Answered in 8 minutes by:
5/19/2016
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 54,270
Experience: Own/operate computer networking/IT company.
VerifiedHello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. No, this is not legitimate. You did the right thing.This is a common scam, where they try to get you to give them access to your computer, which they then take over and hold hostage until you pay them to return it to you and remove their malicious software. Hang up on them and ignore this type of call. No one from microsoft would ever contact you directly, and they do not monitor your activities or even provide free support of this type. Best regards,Nathan
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