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Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
If there is nothing in the drive, and it is still showing that it is fully occupied, then you can format it instead of troubleshooting it?
I can still troubleshoot it for you remotely.
The MediaID.bin is a reference for the backup
It would need to be copied along with the backed up data to be able to restore those files later.
How many files/folders are in there?
download windirstat and use that to view.
it may give clues.
Download windirstat, and select this drive in it. Then send me a screen shot once it has finished scanning.
I think it would be best to do this remotely.
I am not sure what you're seeing, but i have created a custom remote support request for $26.
Not sure what you paid initially, but yes if you are not satisfied full amount will be refunded.
Yes, i sent the response "Not sure what you paid initially, but yes if you are not satisfied full amount will be refunded"
You need to click Accept Offer to accept the remote request.
Yes, no worries. We can continue same time tomorrow.