How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

We are trying to set up a new password ***** shaw and a msg

Customer Question

We are trying to set up a new password ***** shaw and a msg came up that told us to call a 1866 #. The shaw tech told us that it was a scam and to shut down our computer. As a matter of interest, this computer is less than 3 months old and comes with an antivirus. How is this happening? and can it be fixed remotely?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Are you talking to me from the same computer? It appears to be a ransomware.

Related Computer Questions