How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 10901
Experience:  13+ years experience
Type Your Computer Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Yes Finishing Touch won't hold a charge. I would like to

Customer Question

My Yes Finishing Touch won't hold a charge. I would like to return it for another one and order another one as a backup.
Submitted: 1 year ago.
Category: Computer
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. Rechargeable batteries in portable electronic devices nowadays, regardless of exactly what battery technology they are, will always fail eventually. It usually takes a year and a half or longer, but if the battery is defective then it will fail to hold a charge sooner. Returning your device is simple: if it is within roughly several weeks of its purchase date, you return it to the vendor or store for an exchange for another working device of the same or similar capability and value. That depends upon the length of the return-exchange period offered by the store or vendor, which varies.If that return-exchange period has run out, you have the manufacturer's warranty to look to next. I'm not sure who exactly makes the Yes Finishing Touch, to be honest... consult your warranty card, that came with the device, if you have it. Warranty periods, from a manufacturer, usually last one year from original purchase date with some limitations, but in this case, again, I am not sure. Let me know what you know or can find out on your side, if it gets to this point, and I will research and instruct you further.