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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When i receive a Skype call on my computer I cannot answer

Customer Question

When i receive a Skype call on my computer I cannot answer it. The screen flashes to black and then your general info page comes up but no connection is made. I called AT&T U Verse and was instructed to call you folks. I get on the screen a message indicating there is a connectivity problem and I need to adjust the modem. I am technically unable to do this. I have been told by the At&T folks to get in touch with you. Thank you, *****
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.
Hi Noel,Sorry about the trouble you have been having. Can you let me know how long you have had this problem? Also have you tried uninstalling and reinstalling skype at this point?

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