How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Past several hours my screen reads, "Please do not

Customer Question

For the past several hours my screen reads, "Please do not power off or unplug your machine. Installing update 1 of 18." I did unplug the machine and did try to power off but the message remained.
My machine is HP Pavilion dv6-103 us Entertainment Notebook PC
s/n CNF 8480 NRBl
pl/n NB 145UA #ABA
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.When the computer is off try to push and hold down the power button and hold it down for 40 seconds the computer will shut down. Unplug the power and unplug any other thing which is connected to the laptop on the usb port.Power on the computer and press and hold down the shift key while you do that.Let me know which screen you land up to.