How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am an elderly lady and unsure of how computers work and as

Customer Question

I am an elderly lady and unsure of how computers work and as my computer has been very slow of late when a prompt came up I presumed that the problem would be identified and fixed, however, upon completion of the recovery process I now find that my programmes have been lost and I am unable to retrieve my microsoft Outlook Express, Word or Excell. I need HP to restore my computer with these files as they were. What happened was most upsetting for me as I am unable to keep in touch with family or friends without these programms.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Did you purchase Microsoft Office / Word / Excel software previously? If yes, do you still have the license / product key for it?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Cody replied 1 year ago.
Checking in to see if you still need help with this issue, if so please reply at your convenience.