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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Daughter's computer is coming up with a message that it has

Customer Question

Daughter's computer is coming up with a message that it has a security lock after she enters her password. How does she resolve this, she uses it for school?
Submitted: 1 year ago.
Category: Computer
Expert:  Daniel B. replied 1 year ago.
Hi There, my name is ***** ***** I am here to help. Can you advise if any one else uses this computer with a different login ? Also is it possible for you to take a picture of the screen showing there is a lock and to attach it to your reply ? This will help me find out what program or system is causing the lock.