Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft updated my computer

Customer Question
for me because it had...
Microsoft updated my computer for me because it had a pirate in it. But now on the bottom right it still says "this is not genuine". I don't know a lot about this stuff so please HELP. How do I get that off my computer
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
5/4/2016
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thank you for asking your question. May I set up a quick remote session to troubleshoot the issue and assist you with activating Windows now?Please reply back using the box below.
Ask Your Own Computer Question
Customer reply replied 2 years ago
please give me a refund. I don't feel good about this
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
No issues, will close out this question now. Thank you.
Ask Your Own Computer Question
Customer reply replied 2 years ago
are you refunding ?
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
I have sent in a full refund request for you now, and will close out this question as well. Please do not reply back any further on this page; thank you.
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a laptop that was given to me from by former
I have a laptop that was given to me from by former employes. It has windows 7 on it. However, I keep getting pop ups that say this version of windows is NOT GENUINE. I know that my former IT guy had … read more
Mr.Med
Mr.Med
1,192 satisfied customers
had computer virus a couple days ago, took it in ....fixed
had computer virus a couple days ago, took it in ....fixed it, added windows 7. I was able to use it to work and then the next morning I noticed i the was stuck in showdown mode, in windows 7 professi… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
A windows xp machine that has been genuine for 4 years suddenly
A windows xp machine that has been genuine for 4 years suddenly states it's not genuine. Talk to Microsoft and confirmed it was genuine. He "logmein" and found that I had a lot of services that were s… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I was trying to put .net password XXXXX my computer and it was
I was trying to put .net password XXXXX my computer and it was asking for my email address. Iam not very computer gifted and kept giving the wrong email address. I only have one that Iam aware of and … read more
John-Engineer
John-Engineer
Software engg.
Bachelor\u0027s Degree
9 satisfied customers
Good Evening, i still have the same problem even after a freind
Good Evening, i still have the same problem even after a freind has tried to download a genuine microsoft secuity essentials off the net then tried to upload it into my ACER but to no avail, he even t… read more
Ankur Patel
Ankur Patel
Associate Degree
33 satisfied customers
I cant get my computer to start up. It has the message Windows
I can't get my computer to start up. It has the message Windows 7 Build 7600 This copy of windows is not genuine in the bottom right hand corner of the screen but nothing else. help please. Rob Bawden… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
my computer is over 4 years old and now it is telling me that
my computer is over 4 years old and now it is telling me that windows vista is not genuine and I don't have a product key Do you need my serial #?… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
I keep getting a message that says You may not be using Genuiine
I keep getting a message that says "You may not be using Genuiine Windows Products." I bought my computer about 1-1/2 years ago and Windows 7 was already installed and activated. I have had some compu… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Every so often when I open Microsoft Office Word I am requested
Every so often when I open Microsoft Office Word I am requested to retype the product key. It functions fine and does not indicate it is a pirated version. Very inconvenient and frustrating.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
when trying to open microsoft I was told this is avolume license
when trying to open microsoft I was told this is avolume license product. I am a single user and not part of a network. Product key code: 9GVYD-3T8BC-H4BD7-WMXVM-JYV6C Model# XXXXX… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
My Sony Vaio vpcz122 will not open windows. error message is
My Sony Vaio vpcz122 will not open windows. error message is that program can't start because oleauto32.dll is missing from computer, try reinstalling. how do i do that if i can't open any program… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
my computer is telling me my license is invalid. I purchased
my computer is telling me my license is invalid. I purchased the computer in Ireland and I'm living in us.… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
A few days ago, my computer was uploading a Microsoft update
A few days ago, my computer was uploading a Microsoft update and my wife accidently rebooted the computer while it was uploading the update. It froze and showed that it was doing 3 of 3 everytime we t… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
I am running Windows 7 and today I started getting the error
I am running Windows 7 and today I started getting the error message everytime I try to run a program other than Internet Explorer. "Windows cannot access the specified device, path, or file. You may … read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
hello can you please help me my windows media player wont work
hello can you please help me my windows media player wont work when i tick on it it comes up ok but when i tick on sync a message comes up and says needs to close send error report or it just goes off… read more
DRobertson
DRobertson
Owner/Technician
Associate Degree
726 satisfied customers
My computer shows that I have Win 7 pro. My product key says
My computer shows that I have Win 7 pro. My product key says I don't. I downloaded xp for win 7. Says it needs the hardware. Which tells me That I don't have 7 pro!!!! How do I get the correct key. It… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I to have a new computer. which was built for me It came with
I to have a new computer. which was built for me It came with Windows XP, it is a year old but I think that the Windows XP is a pirate copy, how can I check this please , and if it is a pirate copy ca… read more
CyberWerx
CyberWerx
IT Solutions Architect
USAF Electronic Warfare - 2 years
2 satisfied customers
I bought a think pad from IBM and someone put a windows number
I bought a think pad from IBM and someone put a windows number on it and I need to know how to put another one in that will make me get new update information, can you help me?… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x