How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a computer with vista home premium operating system.

Customer Question

I have a computer with vista home premium operating system. I cannot get it to start. I get a black screen with the message windows error recovery. the message states that I may have a problem because of recent hardware or soft ware changes. I recently ran disc clean and disk defragmentation and then removed items that were supposed to be unnecessary and in removing would provide more disk space. the computer continued to operate and several hours later switched to the black screen. I do not have a recovery disk. the computer is an hp 1730n and came with operating system installed in 2007. is there anything I can do? sent from my tablet. randy marshall,at***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcome RandyCan you start the computer and keep tapping F8 until you get to a menu.Can you get to this menu?