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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can you fix the internet security installment and check up

Customer Question

Can you fix the internet security installment and check up other program possible will be installed?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Expert:  Michelle replied 1 year ago.
What internet security you have and what do you want me to check. Please explain the problem a bit more in detail. Thanks.
Customer: replied 1 year ago.
Antivirus VIPRE internet Security Pro- Problems: unable to complete download this program.
Customer: replied 1 year ago.
I'm using Windows 10. and please check it can be interfere from any other programs and which program the best support my PC that can stay.
Expert:  Michelle replied 1 year ago.
What is the error you get while you try to download it?
Expert:  Michelle replied 1 year ago.
Window 10 has inbuilt antivirus and security threat software however you can still use any 3rd party security software without a problem.Let me check if there is a problem with VIPRE internet Security Pro with Windows 10.Let me know if you get any error when you try to download and install.
Customer: replied 1 year ago.
I can't see any error. During download VIPRE it stuck on the way. I deleted and download again it has the same problem.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michelle replied 1 year ago.
After you download and before you run it try to do a right click and select run as administrator.
Customer: replied 1 year ago.
No, I didn't do right click event before, because it is stuck during downloading (the process of downloading is I can see "Done of a few programs then when it gets into "downloading current threat definitions ..." it standstill from there.
Expert:  Michelle replied 1 year ago.
Restart the computer and then go into the download folder and remove the downloaded file and then try to download a new copy if you find any problem downloading and installing it let me know after that.
Customer: replied 1 year ago.
What else you need to know. My worry is my PC runs with no secure.
Expert:  Michelle replied 1 year ago.
If you want i can start a secure remote access to your computer and will make sure the Security sofware is downloaded and installed correctly. let me know if you need remote assistance i can fix this for you.