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Nathan, Systems Manager
Category: Computer
Satisfied Customers: 24469
Experience:  Own/operate computer networking/IT company.
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I have a question. I filed my 2012 and 2013 taxes using

Customer Question

I have a question. I filed my 2012 and 2013 taxes using TurboTax and now I cannot locate my copies. Would you possibly still have those in your system? I need them for a legal case. Thanks, Terry
Submitted: 1 year ago.
Category: Computer
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, Terry. To clarify, this is, a paid 3rd party site for expert tech support. Did you use turbotax from a digital download or a disc, on your computer? Or did you use online?
Customer: replied 1 year ago. online
Customer: replied 1 year ago.
Can I talk to someone at turbotax? If so, do you have that number?
Customer: replied 1 year ago.
Nathan, hello
Expert:  Nathan replied 1 year ago.
Yes, I'm here, but please only reply once and give me a moment to respond. Multiple messages get pushed down the queue and cause delays.
Expert:  Nathan replied 1 year ago.
If you are positive you did it online, then you can access those files by signing in to your account. If you aren't seeing them, then the reason is either that you didn't really do it online, or you are signing in to the wrong account. You may need to put in a different email address or username, which you can look up here, and change your password ***** needed:
Expert:  Nathan replied 1 year ago.
If needed, you can call too, but it can be a slow process and it is limited what they can access:(###) ###-####
Expert:  Nathan replied 1 year ago.
Do you need more help with this, Terry?

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